01. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

02. Starting A Return Request

Before returning any item, please contact our customer support team at service@brvenzaash.com.

Please include your order number, product details, return reason, and supporting photos or videos if applicable.

03. Return Eligibility

Returned items should generally be unused, in original condition, complete with included accessories and packaging where reasonably possible.

• Unused and undamaged products
• Original parts and included materials
• Proof of purchase or order information

04. Approved Return Address

After approval, our team will provide the correct return instructions and destination information.

05. Damaged Or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us with your order details and supporting information.

06. Refund Processing

Approved refunds are normally issued to the original payment method within 5–10 business days after return approval.

07. Exchanges

Exchanges depend on product availability. If an exchange cannot be completed, customers may complete an approved return and place a new order.

08. Return & Refund Support